Return, Refund & Shipping Policy

1. Returns & Exchanges

Because our products are custom printed and manufactured according to each customer's specifications, all custom orders are generally considered final sale. We do not accept returns or exchanges for:

• Changes of mind after production has started.
• Customer-approved design errors, including spelling, logos, colors, or artwork.
• Incorrect product specifications provided or approved by the customer.
• Products that have been used, damaged, or improperly stored after delivery.

However, defective, damaged, or incorrectly manufactured products are covered under our Quality Guarantee.

2. Our Double Replacement Guarantee (2-for-1)

Your satisfaction matters to us! If you receive a defective product due to a verified manufacturing or printing issue, PrintForm Inc. will provide TWO (2) replacement products for every ONE (1) defective product, at no additional product cost. For example:

• 1 defective cup = 2 replacement cups
• 10 defective cups = 20 replacement cups
• 100 defective cups = 200 replacement cups

This guarantee applies to verified manufacturing defects, printing defects, or products that do not meet the approved production specifications. Replacement products will match the original order specifications whenever reasonably possible.

3. Reporting Defective or Damaged Products

If your order arrives damaged or defective, please contact us within 7 calendar days of delivery. To help us resolve your concern quickly, please provide:

• Your order number.
• A description of the issue.
• Clear photos showing the defective products.
• The quantity of affected products.

Our team will review your claim and determine eligibility under our Double Replacement Guarantee. Approved replacement products will be produced and shipped at no additional cost to the customer.

4. Order Cancellations

Orders may be canceled before production begins, subject to any design, setup, or processing costs already incurred. Once artwork is approved and production has started, orders cannot generally be canceled, modified, or refunded.

5. Shipping & Delivery

PrintForm Inc. is based in Bellingham, Washington, and serves customers throughout the United States, Canada, and Mexico.

Processing & Production: Production timelines depend on order quantity, product specifications, artwork approval, and current production capacity. Estimated production and delivery timelines will be communicated during the ordering process. Production begins after all required artwork and order details have been approved.

Shipping Charges: Shipping charges are calculated based on the destination, order size, weight, and selected shipping service. Applicable shipping fees will be communicated before order confirmation.

Delivery Estimates: Delivery times may vary depending on the shipping carrier, destination, weather conditions, customs processing, and other circumstances beyond our control. Estimated delivery dates are not guaranteed unless expressly confirmed in writing.

International Shipping: We serve customers in Canada and Mexico in addition to the United States. International orders may be subject to customs duties, import taxes, brokerage fees, or other applicable charges. Unless otherwise agreed in writing, these charges are the customer's responsibility.

6. Lost or Damaged Shipments

If your shipment is lost or arrives damaged, please contact PrintForm Inc. promptly with your order details and supporting photographs, where applicable. We will investigate the issue with the shipping carrier and work toward an appropriate resolution. Verified product defects remain eligible for our Double Replacement Guarantee.

7. Refunds

Refunds are generally unavailable for custom printed products once production has begun. Where a refund is required by applicable law or approved by PrintForm Inc., it will be processed through the original payment method whenever possible. Nothing in this policy limits any non-waivable consumer rights under applicable law.

8. Contact Us

For questions regarding orders, shipping, returns, or product quality, please contact our customer support team through our website.